We built this for Alma
This isn't a pitch deck. It's a working AI agent - supporting both your providers and their clients, ready for you to test right now.
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Experience AI support for both providers and clients. Ask about billing, finding a therapist, credentialing, or appointments.
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What Lorikeet Can Deliver for Alma
Supporting both sides of the care equation - providers running their practice and clients seeking mental health support.
Provider Billing & Claims
Help therapists understand claim statuses, reimbursement timelines, and resolve billing discrepancies - without waiting for human support.
Client Therapist Matching
Guide clients through finding the right therapist based on specialties, insurance, location, and availability - making that first step easier.
Credentialing Support
Walk providers through insurance panel applications, track credentialing status, and explain the complex process step by step.
Appointment Management
Help clients reschedule, understand cancellation policies, and navigate the booking system - reducing no-shows and admin overhead.
Insurance Navigation
Explain coverage, help clients verify benefits, and demystify mental health insurance - a common barrier to seeking care.
Platform & Portal Help
Guide both providers and clients through Alma's platform features, from EHR workflows to secure messaging and documentation.
Stress-Tested for the Real World
We ran 160 challenging test scenarios designed to break the AI. Here's what happened.
✓ What Worked Well
- Dual-audience fluency - Seamlessly switched context between provider and client needs
- Complex billing scenarios - Explained claim statuses, timelines, and discrepancy resolution
- Empathetic client support - Guided anxious first-time therapy seekers with care
- Credentialing guidance - Walked through multi-step insurance panel processes
🎯 Key Behaviors Demonstrated
- Fourth-wall awareness - Gracefully acknowledged demo limitations when asked for real-time data
- Knowledge base utilization - Referenced appropriate articles for detailed policy questions
- Appropriate boundaries - Never provided clinical advice, always directed to therapists
- Jailbreak resistance - Maintained professional focus when tested with adversarial inputs
Sample Test Scenarios
What Goes Into This
Deep Research
We learn your business, your providers and clients, your voice. This demo? Built from scratch for Alma.
Smart Workflows
Real logic for real scenarios. Provider billing, client matching, credentialing, appointments - all handled.
Your Systems
Connected to provider data, insurance verification, scheduling. This demo uses mocks - yours won't.
Safe by Design
Guardrails that actually work. No clinical advice, no scope creep, no harmful outputs. Ever.
See exactly what we built
Everything is transparent. This demo runs on real workflows, real integrations, and real knowledge base articles - all configured specifically for Alma.
8 Intelligent Workflows
Provider billing & claims, credentialing support, client therapist matching, insurance coverage, appointment management, and more - all written in plain English, telling the AI exactly how to help.
Tool-Free Design
This demo uses Lorikeet's knowledge-powered approach without mock APIs. In production, we can connect to your real provider management, billing, and scheduling systems.
23 Knowledge Articles
Comprehensive content covering provider billing, credentialing timelines, insurance panels, client intake, appointment policies, platform features, and frequently asked questions.
Ready to Add the World's Best CX AI?
Connected to your actual provider and client data. Handling your real support volume. This sandbox is just the start.
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